Hotel Policies

Check-in	From 14:00
Check-out	Until 10:00
Cancellation/Prepayment	Cancellation and prepayment policies can vary depending on the selected room type.
Accepted credit cards	American Express Visa Euro/Mastercard Eftpos

Important Information

Please note that there is a 110% charge when you pay with a MasterCard credit card Please note that there is a 125% charge when you pay with a Visa credit card Please note that there is a 335% charge when you pay with an American Express or JCB card Please note that there is a 350% charge when you pay with a Diners Club credit card Please note that this property requires a refundable credit card pre-authorisation upon check in to cover any incidental charges This amount will be refunded after inspection of the accommodation Amounts are as follows: -in addition to full payment of accommodation- One-Bedroom and Two-Bedroom Apartments: AUD 200 Three-Bedroom Skyhomes: AUD 1500 Skyline Residence - AUD 2500 Credit card pre-authorisations are also required for use of some facilities including -but not limited to- a personal iPad - AUD 300 Cash is not an acceptable form of payment for these fees Please note that guests must check in at the Tower Two reception desk Guests under the age of 18 can only check in with a parent or official guardian The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in Please note that this property has a No Party Policy Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual Schoolies Week period It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period Please note that free parking is limited to 1 vehicle per apartment Upon arriving, please park out the front of Tower 2 Main Reception in the drop-off area along Elizabeth Avenue If all parking bays are full, please proceed in to the underground car park and park in a bay marked visitors then proceed to Level 1 to check-in Please read all parking notices upon entry to avoid any fines For further information please contact the property in advance, using the contact details found on the booking confirmation